Our client base is made up of many multinational "blue chip" organizations with a common goal of improving their businesses worldwide through integration of compliance regulations, voluntary standards and corporate best practices. Here is a short selection:
In this article, Chris Blyth, public relations officer, LRQA UK, examines the role that OHSAS 18001 is playing in the health and safety strategy of leading power generation construction company, ABB ALSTOM in Newcastle, UK, and the importance of management systems to the continued success of the company. A specialist in turnkey project management and supply of equipment and services to the UK power industry, ABB ALSTOM is justly proud of its progress. From its humble beginnings with just five employees in 1990, the company has grown rapidly to over 110 employees and a turnover in excess of £200 million at its current, purpose built site.
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Waterford Crystal has a worldwide reputation for the beauty of its glassware, and has, in the past 10 years, extended the brand to include linen, china, cutlery and writing instruments. The Quality Assurance department develops and communicates quality standards for homesourced and outsourced products, auditing adherence to these standards and administering and developing ISO in all areas. The Customer Care Group operates within the Customer Service Department and is responsible for processing complaints from Consumers and Trade customers, and ensuring that the company’s policies in respect of its “no-quibble” guarantee is carried out.
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SITA has provided telecommunications and information services to the world's air transport industry for over 45 years. This experience and expertise in global networking and information management has enabled it to offer multinational organizations superior worldwide communications solutions for Lotus Notes GroupWare. The SITA Group set out to differentiate itself from other telecoms providers, based on the superior quality of its products and services, and has, building on its success in Managing Total Quality, developed its Q2000 programme as its approach to business excellence for the coming years. Q2000 ensures both internal and external recognition for SITA operations, Quality, and incorporates all of the elements of an improvement process: Education, Planning, Analysis, Standards, Benchmarking, Communications and Recognition , as a continuous cycle revolving around the customer’s needs.
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