increases visibility and awareness of issues that effect
the running of operations, and hamper growth.
provides an effective framework for dealing with all
actions from customer complaints & supplier
chain problems to conducting preventive actions
& increasing operational effectiveness.
effectively communicate improvement opportunities throughout
the organization in a consistent and controlled environment.
Companies must be able to show a reactive and visible approach to:
- customer complaints
- managing the supply chain to resolve problems
- increase operational efficiencies and improvement in processes.
- protect themselves from significant and costly compliance requirements imposed by regulatory bodies
- integrating the action management process as an normal and functional part of everyday business activities
- effectively communicate improvement opportunities throughout the organization
QSET Consensia Action Management solution addresses these issues:
- by providing best practice corrective action templates to investigate, resolve issues in an effective & efficient manner.
- by providing default reports to allow a quick overview of the action management solution's effectiveness.
- by allowing for trend analysis and thus driving continuous improvement by initiating preventative actions.
- by providing clear identification, collection and tracking of both problems and improvement ideas to ensure that they are immediately acted on.
- by being pro-active. From creation to closure, process owners and problem solvers are assigned and informed of actions, deadlines, problem status and previous history by email.
- by providing a full history for each document, which is central in system audits and in measuring performance & compliance with internal procedures.
- by providing the flexibility in the system to match your processes through configuration, which can be managed by internal IT/non-IT administrators.
- by providing automation, where possible, of manual processes, speeding up response times and thus implementation of cost saving & improvement actions.
- by providing demonstrable results on a non-technical interface to clearly communicate the benefits of the system, allowing for faster buy-in.
For further information on the QSET Consensia Action Management solution please take a look at our product sheet. Alternatively if you have any further queries or wish to arrange a demo please contact us and we will answer any questions you may have.
